Gen Y: Expectations of Quality in Higher education

Pallavi Chopade


In higher education stakeholders’ perspectives are important and should be taken into consideration by the education providers in order to improve quality process. In education industry there are three categories of beneficiaries such as students, stakeholders and overall society. This paper addresses the perspectives of stakeholders with specific reference to Gen Y. Now days, students have diverse profiles and their expectations are high from education providers. In learning and development process, curriculum as well as extra curriculum activities helps the students in overall development. This study emphasizes on quality of higher education which produce academically well and qualified graduates with good character. Higher education shapes the students in fulfilling the industry requirements.


Gen Y, quality higher education, stakeholders’ perspective, stakeholders’ expectations, development of students, TQM, quality control process,

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