The Influence of Perceived Usefulness and Perceived Ease of Use on the Continuous Intention to Use Electronic Collection System in Nigerian Hospitals: A Conceptual Approach

Muhammad Auwal Kabir, Siti Zabedah Saidin, Aidi Ahmi


The use of electronic systems in organizations is a commonplace phenomenon in both public and private organizations around the globe. However, previous studies have shown that electronic systems and information technology in public sector organizations of developing countries are not been adopted and used. In Nigeria, a new system – electronic collection system was introduced in federal hospitals to replace the traditional cash collections. Its main purpose is to keep track cash collections and serve as an effective tool for internal control purposes. Therefore, this study proposes a conceptual framework based on two factors (perceived usefulness and perceived ease of use) with a view to investigating the influence of the aforementioned factors on the continuous intention of the hospitals' employees to use systems. The conceptual framework is an extraction from the Technology Acceptance Model (TAM) and is expected to provide an insight in explaining the influence of these two factors on the employees’ continuous intention in using the system. Finally, it is projected that future empirical studies with this framework can enhance the understanding of Nigerian public sector employees’ behavior on technology use.


Behavioral Intention, Computerized System, Electronic Collection System, Perceived Ease of Use, Perceived Usefulness, Technology Acceptance Model.

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