Integration of Zachman Enterprise Framework and Nonaka Knowledge Management Model to develop knowledge Management system

Saif AlMuzahmi, Kamarul Faizal Hashim, Azizah Bt Haji Ahmad


This study aims to review and synthesis the previous literature on knowledge management to present a comprehensive model that assist effective knowledge management. Review of the literature identified that the knowledge management system serves as an important factor in the performance of any organisation, where effective knowledge management system can assist knowledge disseminating and implementation. The studies conducted on knowledge management used Nonaka Knowledge management model extensively for knowledge management and Zachman Enterprise Framework used to design system for the organisations. Previous literature has identified that there is no study available that integrate Nonaka Knowledge Management model and Zachman Enterprise Framework to develop a structure of knowledge management system. The current study attempts to present a knowledge management system by integrating Nonaka Knowledge Management Model and Zechman Enterprise Framework. Moreover, Zachman architecture is composed of 36 conceptual cells (six categories and six filtering questions that coincide), these categories and questions may be applied as filtration devices upon data that is collected and understood based upon the Nonaka Model. The integration of these two can facilitate the knowledge management system that can effectively be used by employees of an organisation for their operational activities. Moreover, comprehensively gathered information can be systematically shared regarding human resources, documents, and other imperative resources pertinent to the achievement of the organizational goals and objectives.


Zachman Enterprise Framework, Nonaka Knowledge management, Integrated Knowledge Management System

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