A STUDY ON THE COMPETENCIES OF HOTEL EMPLOYEES IN DINDIGUL

K.RAJESH KUMAR

Abstract


Dindigul is one of the prominent towns in Tamilnadu, India. Hotels are developing at a rapid and exponential rate in Dindigul.  This study aims in focusing the competencies of Hotel employees confined to Dindigul. A sample of 500 hotel employees was chosen for the study. The period of the study was two months ranging from February 2014 to March 2014. The data collected has been analyzed using Percentage Analysis, Reliability Analysis, Mann Whitney U Test & Friedman Test. Suitable results and conclusion has been obtained. The researcher hopes that this study would definitely provide an insight in knowing the required competencies and would also provide suitable suggestions as to develop the same.


Keywords


Competencies, listening skill, customer demands & expectations, sound knowledge about Hotel business

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References


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